RMA
In order to process your RMA request, we ask you to open all RMA cases exclusively via our online RMA form under the following link:
Warranty Processing Guidelines
1. Inspection obligation:
You must immediately inspect delivered or collected goods for correctness, completeness, and any delivery damage. In the case of freight deliveries, any externally visible delivery damage must be noted on the delivery note by the carrier. Damage during delivery, incorrect and incomplete deliveries must be reported within 5 working days of receipt. Complaints can only be made via the ticket portal.
2. The RMA number is valid for 2 weeks from the date of issue. Please return the goods to us carriage paid within this period.
3. Unfortunately, we cannot process RMA shipments without an RMA number; these will be returned to you at your expense.
4. The RMA number must be clearly visible on the package and also indicated on your accompanying letter/delivery note.
- When shipping the goods, please use the original packaging as well as a suitable outer box and filling material if possible.
- Please note that the devices must always be sent in with all accessories (e.g., power supply, CDs, cables, or other accessories).
5. Complaints and possible costs:
Please understand that we have to charge a flat fee of €25 if no fault can be found with the goods sent in. The costs for processing by third-party manufacturers/suppliers may differ from €25.
6. Returns for credit – incorrect or wrong delivery:
Please note that you are required to inspect the goods within 5 working days. After this period, the goods are deemed to have been accepted without objection and any complaints in this regard shall lapse. A conversion to credit is only possible within two weeks of receipt.
7. Returns for credit – incorrect orders:
As returns are not provided for in the B2B sector, we offer you a goodwill return if necessary. In order to offer you the best possible purchase price, we have not included the restocking costs (handling, credit note creation, etc.) in our distribution margin. We therefore inform you that we will deduct a handling fee of 20% of the net product value from the credit note.
8. IMPORTANT: Order-related goods and all hygiene items (e.g., headsets), server cabinets, and batteries (...) are excluded from exchange.
9. Transport damage:
Please check your ordered goods immediately upon receipt for completeness, transport damage, or other defects and report these immediately to ALLNET. If a complaint is not made within 5 working days of receipt by the customer, the delivery shall be deemed to be in accordance with the contract, unless the deviation was not apparent despite careful inspection. Transport damage or missing quantities apparent on delivery must also be noted on the carrier's receipt in accordance with § 438 HGB (German Commercial Code).